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Further, Clark and colleagues (1999) found that mental health consumers often feel free to talk openly to consumer interviewers, thus providing more honest and in-depth data than can otherwise be obtained.
Personal interviews maximize consumer response rates overall and in populations frequently excluded from evaluation (e.g., homeless persons) (Barbato et al., 2014).
The discussion is based on the premise that engaging the perspectives and leveraging the opportunities of multiple stakeholders can best accomplish overall system improvement. Consumer-driven and conducted survey research in action.
The chapter is organized around five categories of stakeholders: The levers available to each of these categories of stakeholders are summarized in Table 6-1 and discussed in detail in the following sections. In Towards best practices for surveying persons with disabilities, Vol.
Consumers have been involved at all levels of evaluation, from evaluation design to data collection (Delman, 2007).
At the design level, consumer participation helps organizations understand clients’ views and expectations for mental health care (Linhorst and Eckert, 2002), and ensures that outcomes meaningful to consumers are included in evaluations and that data are collected in a way that is acceptable to and understood by consumers (Barbato et al., 2014). In Knowledge translation in health care: Moving from evidence to practice, edited by S.
Clients are more likely to participate when their program (e.g., group homes, hospitals) encourages their independence and involvement in decision making (Taylor et al., 2009). Prevention Science: The Official Journal of the Society for Prevention Research 16(1):122-132. Evidence-based psychosocial interventions and meaningful measurement tools are key drivers of quality improvement in the delivery of services for persons with mental health and substance use disorders; however, they will not lead to improvements in quality unless they are used appropriately and applied in a system or organization that is equipped to implement change. This chapter examines the array of levers that can be used by various categories of stakeholders to enhance the quality improvement of psychosocial interventions. Training Consumers can be valuable members of the workforce training team. The active involvement of consumers in the education and training of health care professionals has been increasing largely because of recognition that patients have unique expertise derived from their experience of illness, treatment, and related socioeconomic detriments (Towle et al., 2010).
A growing body of research shows the need for deliberate and strategic efforts on the part of all of these stakeholders to ensure that evidence-based psychosocial interventions are adopted, sustained, and delivered effectively in a variety of service delivery settings (Powell et al., 2012; Proctor et al., 2009). A web application to support recovery and shared decision making in psychiatric medication clinics.